Terms & Policies
A security deposit of £100 is charged on booking. It will confirm your booking and it will be refunded within five days after check-out (unless there is any damage or extra cleaning is needed).
The balance for the full stay is payable 4 weeks before arrival or on booking, if less than 4 weeks before the arrival date.
You must pay by bank transfer to the account shown under the booking instructions you emailed to and we only accept payment in pounds sterling.
If you do not pay any payment due in relation to your booking by the appropriate date, we are entitled to assume that you want to cancel your booking.
If you want to change any detail of your confirmed booking, you must notify us via email or by calling us as soon as possible and we will do our best to arrange the changes. We cannot guarantee that we will be able to meet your request.
You may not transfer your Rental Contract or a Booking Contract to another person. If you do not stay at the Property during the Holiday Period but your Guests do, you will still be legally responsible for all your obligations under the Rental Contract and these Booking Terms and your Guests’ compliance with them.
If you cancel your booking after it has been confirmed, you must email or phone us on the number shown on your booking confirmation as soon as possible. The day we receive your notice by phone or via email to cancel is the date on which we will cancel your booking. You will have to pay a cancellation charge based on the number of days before the arrival date at the accommodation that we receive notice. This means that if you have already paid the full balance of your total booking cost and then have to, or want to, cancel, you may receive a refund of part of the cost.
If you cancel your booking within 4 weeks of the arrival date, you will be refunded 75% of your payment; within 3 weeks, you will be refunded 50% of the total accommodation cost; within 2 weeks you will be refunded 25% of the total accommodation cost and if you cancel less than one week from intended arrival date, you not be due a refund.
If any person(s) in your party needs to cancel, this will not affect the total cost of your booking.
No refunds are payable in the event that you cut short your stay.
Arrival and departure –
You can arrive at your accommodation at any time after 2pm on the start date of your rental period. You must leave by 12 noon on the last day.
If your arrival will be delayed beyond 8pm on the start date of your rental period, you must contact us. If you fail to do so, you may not be able to get into the accommodation. If you fail to arrive by 12 noon on the day after the start date of your rental period and you do not let us know that you are arriving late, we may treat your booking as having been cancelled by you. In this situation, you will not be refunded any money you have paid.
There is an off-road parking space available behind Acorn Cottage. If the booked guests arrive in more than one vehicle, parking will be allocated further from the back door but still off-road.
Off-limit areas –
An enclosed front garden and a semi-enclosed parking area and patio behind Acorn Cottage are for your sole use. The bank behind the cottage, the areas around the outbuildings and the fenced field to the side of the drive are all off-limit.
You acknowledge that personal belongings and vehicles (together with their contents) belonging to you and your Guests are left at the Property entirely at your and their own risk. We accept no liability for any loss, damage or injury to you or your Guests, or your or their personal property during the Holiday Period, except to the extent such loss, damage or injury is caused by our negligence.
Dogs can be let loose in the front garden but must be kept on the lead behind the cottage for the safety of the other pets on the property and the free-range chickens.
If you or your Guests have an allergy to animals, please be aware that we cannot guarantee that animals have not stayed in Acorn Cottage recently. We cannot accept responsibility for any health condition which may occur as a result of any animals having been present in the cottage.
Children must not be left unsupervised at the back of the property and must under no circumstances chase the chickens or the penned rabbit.
Smoking is not allowed indoors at Acorn Cottage.
We cannot guarantee the speed of any broadband at the Property (or what you will be able to download or stream whilst here).
Your obligations in respect of the accommodation
By booking your stay you and all members of your party agree
- to keep the accommodation clean and tidy;
- to leave the accommodation in a similar condition as you found it when you arrived;
- to behave in a way at all times while at the accommodation which does not break any law;
- not to use the accommodation for any illegal or commercial purpose;
- not to sublet the accommodation or any part thereof or otherwise allow anyone to stay in it who we have not previously accepted as a member of your party;
- not to behave in an anti-social manner, breach the peace or otherwise act in a way which may disrupt or affect the enjoyment of others (Acorn Cottage is situated in a row of terraced cottages and has people living on either side);
- to allow us to access Acorn Cottage at any reasonable time during the Holiday Period provided we provide you with reasonable advance notice (except where we require access to the Property due to an emergency;
- to report to us as soon as possible any breakages or damage caused by you or your Guests during the Holiday Period;
- to be responsible for all damage caused by your and/or your Guests’ pets;
- to fully reimburse us for the cost of replacement or repair for such breakages or damage;
We recommend that you have suitable travel insurance and pet insurance that will cover in the event that your pet causes damage.
Maximum occupancy –
You must not allow more people than four people to stay overnight in the accommodation.
You must not hold parties or events at Acorn Cottage.
If you break any of the rules set out in this agreement, we will treat this as you cancelling the booking. In these situations, you will not receive a refund of any money you have paid for your booking. And we will not be legally responsible to you as a result of this situation (for example, for any costs or expenses you have to pay due to not being able to stay in the accommodation, such as the cost of finding alternative accommodation). Neither are we under any obligation to find any alternative accommodation for you.
By submitting your personal information to us, you agree to our use of the information in the ways set out in our Privacy Notice.